Support Using ubiCabs, the taxi cab booking app.
Inviting friends to get free credit
How does it work?
ubiCabs lets you invite friends to earn free cab credit. Just invite your friends to join, and we’ll send them all £5 credit to get started when they sign up. When they book and take a ubiCab ride, we send you £5 account credit to say thanks for getting us together.
Where do I do it?
You can invite friends online through Facebook, Twitter and email here. You can also click the ‘Get Free Credit’ button in the top menu of the website. Finally, you can share using Facebook, Twitter and email through the iPhone and Android apps. Just ‘Get Free Credit’ from the app menu.
How can I redeem my Voucher Code?
Enter your voucher at the booking confirmation screen
Whether you are using the app or the ubiCabs online booker, just add your voucher code before final confirmation to get a discounted price. A message will pop up to let you know your discount has been applied, and if it hasn’t, the reason why.
What is ubiCabs?
ubiCabs is the free mobile app and website that lets users find and book minicabs and taxis at competitive rates. The service, which currently covers London and all area airports, gives users instant access to over 2500 TfL-licensed minicabs so they will never have to search for a local minicab number again.
ubiCabs is revolutionising the industry by setting a high standard for safety, quality and transparency. By using location-based technology to connect users with the nearest minicab, ubiCabs is providing a more convenient service for customers and improving efficiency and the environmental impact of minicabs by reducing “dead mileage”, the time that a minicab drives without a customer, which is currently ~45% of the time.
Why download a cab booking app?
This is the easy one. A to B in London, conveniently, quickly and without reaching for the phonebook or a search engine. Always there, on your phone, waiting for when you need a cab for the airport, for a night out or for anything at all.
How does ubiCabs work?
We use technology beyond the ken of website copywriting guys to combine price comparison, location and customer company reviews and provide your perfect minicab. We’ll make sure, without you needing to think about it, that you’re always receiving the best minicab for your journey, at the best price.
What are your cabs like?
All of our taxi companies are licensed with the Public Carriage Office, meaning that all drivers are CRB checked, medical checked, in possession of E.U. drivers’ licenses and driving cars less than five years old, safety checked within the last six months. You’ll receive booking details by SMS too, and with driver tracking you’ll know exactly who’s coming to pick you up and what they’re driving. Perfect.
How much does it cost for a ubiCab?
|Central London||Heathrow Airport||~£35 – £40|
|Central London||Gatwick Airport||~£60|
|Central London||Stansted Airport||~£60|
|Central London||Luton Airport||~£60|
|Central London||City Airport||~£30|
|Central London||Southend Airport||~£80|
*All prices are estimates and are subject to change. For an up to date quote hit the Book Now button at the top of the page.
What kind of vehicles are ubiCabs?
With over 2500 vehicles we have the right vehicle for you and at the right price. When booking you have the ability to select your vehicle type and class. Standard, Premium and Executive are our classes.
|Vehicle||Passengers||Large Luggage||Small Luggage|
|Estate (Station wagon)||4||4||2|
|MPV (Multi Purpose Vehicle)||5||4||2|
|MPV Large (Multi Purpose Vehicle)||6||4||4|
How can I pay for my cab ride?
- Cash – Direct to the driver
- Card – Visa and Mastercard
- Account – Pre paid account which can be pre loaded with credit
Where can I download the app?
Is ubiCabs available outside of London?
We are currently expanding throughout the UK, so get a quote to check if we are in your city.
Can I book a cab if I am travelling into London?
Yes, enter in your pick up and drop off addresses and the time you would like to be picked up and we’ll send a ubiCab your way.
How can I use my voucher code?
Head to ubicabs.com/voucher sign up and enter your voucher code if you’re already a member follow the steps below:
- Download the app or register and account on the website.
- In your account go to My Account.
- Then you should see a box where you can enter in your voucher code.
- Once entered you will see credit in your account.
- Start booking ubiCabs with your credit!
How can I use the ‘Share Location’ feature?
The ‘Share Location’ feature was designed with safety in mind, the feature allows you to share your ubiCab journey with family or friends. To enable this feature you first need to:
- Make a new booking.
- Tap on the ‘Share Location’ tab.
- Tap enable, then choose your method of sharing your journey. Via Facebook, SMS and Email.
Your journey will now be shared with those selected friends, they can view your ubiCab journey on their mobile or desktop. Information related to their driver, pick up point, drop off point and current location will be displayed.
*This feature is currently only available on our iPhone and Android apps.
How can I use the ‘Driver Tracking’ feature?
The ‘Driver Tracking’ feature is designed to help you see where your driver is and know how far away they are. To enable this feature you first need to:
- Make a new booking.
- Tap on the ‘Tracking’ tab.
- View your drivers location.
*This feature is currently only available on our iPhone and Android apps and on bookings where driver tracking is available.
How can I view my previous bookings?
Online – ubicabs.com
- Log in to your account.
- Click the Bookings tab.
- All your booking history can now be viewed.
In the app – iPhone and Android
- Log in to your account.
- Tap the menu button in the top right corner.
- Tap My Bookings.
I’ve forgotten my password.
Head to our forgotten password page, Forgot Password
How can I top up my account?
- Log into your account.
- Click My Account.
- Go to Top Up Account.
- Move the slider to select the desired amount.
- Pay for your top up by card. (Maximum £200 per top up)
- You will now see your updated balance.
What is a ubiCabs pre-paid account?
A pre-paid account is money pre loaded on to your ubiCabs account. This makes it quicker to book a cab and gives you additional benefits. You can load a maximum of £200 per top up. The account can also be used for parents booking for their children; they can top up the child’s account with the desired credit and then can start booking ubiCabs, our Share Location feature in our App will allow you to safely view your child’s journey.
ubiCabs is an app for minicab, taxi and cab booking. Get support, help and tips for booking with the ubiCabs app and using cabs and taxis in London. There is support for getting cheap UK airport transfers and low fare quotes for trips to London Heathrow airport, London Gatwick airport, London Stansted airport, London Luton airport or London City airport. Our taxis, cabs and minicabs cover all of Greater London, and our help section can help you do it. ubiCabs is an app on iPhone and Android, and also an online booking app to get instant quotes, book taxis in advance or book cabs asap.